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The standard comment we get from clients, prospects, and other industry professionals is that Reserve contributions are about “preparing for the future”. Well, they’re not. Most of us have a mortgage. Some of those mortgages have a “balloon” payment at a future point in time. That is a future expense. Some of us with small kids in the house are anxious about college bills. That is a future expense. But physical deterioration goes on every day. One day a roof is new, the next day it’s not.

Good question. Often when a client challenges our replacement cost estimate because “it is way off”, we look into why their actual cost is out of line with what we expected. Typically we find it has to do with scope of work differences. One that comes to mind is a roof that was three times more expensive than we expected it would cost, which turned out to be because the association was reconfiguring a flat (low-slope) roof into a sloped, shingle roof.

This question came up twice last week, so it seemed like a good one to answer to a larger audience here in our blog. We believe Reserve Studies are a specialty. We have seen, over the last few years, some Architectural and Engineering (consulting and building envelope types) entering the field of Reserve Studies. Their strength is in other areas, and it appears that Reserve Studies have become a new service they can offer to community associations.

Apparently there are many questions on this issue at this time. The last blog entry answered the questions two people asked if our Reserve Study would replace their need for a “Building Envelope Analysis”. Earlier this week someone asked if our Reserve Study was an insurance appraisal report (please see an article related to that question on our website:

So much of the field of Reserve Studies and reserve fund budgeting is about being fair. The core goal is attempting to have the owners enjoying the use of the association’s assets pay for the deterioration that occurred to those common area assets during their time of ownership. So should an association ever implement a reserve fund policy perceived to be unfair?

Conventional wisdom says the client is always right. Customer service principles support that concept: please the client, nurture relationships for repeat business, etc. But what if it is your job to provide professional counsel, and the nature of the news you deliver is that it often causes the client some discomfort?